Returns & Exchanges
At Always Alice, we want you to love your fashion finds, which is why we offer a hassle-free 30-day return policy for all unworn items with original tags attached. If your purchase isn't a perfect fit, we are here to help you find an exchange or process a full refund to your original payment method.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to download and print your prepaid shipping label, which will be sent directly to your registered email address.
Package Your Items
Securely place your unworn garments in the original packaging, ensuring all designer tags and hygiene seals remain intact.
Drop Off and Track
Drop off your package at any authorized carrier location and keep your tracking number handy until your refund is processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing